Returns & cancelling your order

Until the point of cancellation, Gebietsvinothek Weinviertel GmbH is willing to take back any products you buy and to refund the full purchase price under the following conditions: The products must be returned in their original packaging, undamaged and with the original invoice within 14 days of the invoice date. Designated special offers will only be taken back in full. Products will be taken back in return for the price paid at the time of the original purchase. Refunds will be issued in the form of a credit note or reverse bank transfer.

If the purchaser is a consumer within the meaning of consumer protection law and has submitted their order by post, telephone, fax, e-mail or via the online shop, they may declare their cancellation of the purchase contract within fourteen days of the date of receipt of the merchandise pursuant to section 11 et seq. of the Austrian Act on Remote and Foreign Sales (Fern- und Auswärtsgeschäfte-Gesetz – FAGG) and by way of derogation from point 5.1. The cancellation period will begin as soon as the purchaser or a third party nominated by the same has accepted the merchandise. In the case of a purchase contract covering a number of products, the cancellation period will begin as soon as the purchaser or a third party nominated by the same has accepted the last partial delivery, the last item of merchandise or the last piece. The day of acceptance will not be included in the cancellation period. Saturdays, Sundays and public holidays will count towards the cancellation period. The timely despatch of the declaration of cancellation or, as the case may be, the timely return of the merchandise are sufficient for the cancellation deadline to be deemed to have been adhered to.

To exercise your right of cancellation, you must inform Gebietsvinothek Weinviertel GmbH Handelsgesellschaft m.b.H., Hauptplatz 4-5, 2070 Retz, Tel.: 0043-2942-20488, E-Mail: by submitting a clear declaration (e.g. a letter sent by post or e-mail) of your decision to cancel this contract. For the cancellation deadline to be deemed to have been adhered to, it will be sufficient for you to despatch the notice of your exercise of the right of cancellation before the cancellation deadline expires.

Consequences of cancellation: If you cancel this contract, Gebietsvinothek Weinviertel GmbH will refund any payments made by you, including shipping costs (excluding additional costs incurred due to your selection of a shipping method other than the low-cost standard shipping option offered by Gebietsvinothek Weinviertel GmbH) without undue delay, at the latest within fourteen days of the date on which your notice of cancellation of this contract was received by Gebietsvinothek Weinviertel GmbH. In the absence of any other express agreement, Gebietsvinothek Weinviertel GmbH will use the same payment method which you used for the original transaction to refund your payment. In no case will you be charged fees for this repayment. Gebietsvinothek Weinviertel GmbH is entitled to withhold repayment until the merchandise has been received by Gebietsvinothek Weinviertel GmbH or you have provided proof that you have sent the merchandise back, depending on which date is earlier. You must return or hand back the merchandise without undue delay and, in all cases, within fourteen days of the date on which you inform Gebietsvinothek Weinviertel GmbH of the cancellation of this contract to Gebietsvinothek Weinviertel GmbH, Hauptplatz 4-5, 2070 Retz. This deadline will be deemed to have been adhered to if you send the merchandise before the fourteen-day period has elapsed. You will be responsible for paying the direct costs and bear the risk of returning the merchandise. You will be liable to pay compensation for any loss in value of the merchandise only if this loss in value can be attributed to an action on your part which had an impact on the merchandise and was not required for an inspection of the quality, characteristics and function of the merchandise.